Our Loyalty Program
Our Loyalty Program
Here at the Vegan Grocery Store we have created our loyalty program with exciting and exclusive rewards to say thank you to our amazing customers.
Ways to earn loyalty points
Earn 1 Point for every $2 you spend online and in store to unlock exciting rewards.
Create an Account: 25 points
$10 Voucher - 200 Points To Unlock
$20 Voucher - 400 Points To Unlock
$50 Voucher - 1000 Points To Unlock
Receive a $10 Voucher on your Birthday every year
How Do I Join the Vegan Grocery Store Rewards Program?
Simply sign up in-store or make a purchase online to join, you'll then accrue points every time you shop with us. Click the link above, or the 'Loyalty Rewards' widget on the bottom of your screen to complete your account so you can view your points, details and order history any time.
Important Note: Please check your "junk" or "promotions" folders for your sign up email, the email is often diverted to these kinds of folders.
How do I earn loyalty points?
Earn 1 point for every $2 you spend online or in-store. Each time you spend in store or online, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including creating your account and completing your profile. All points are sent via email so there's no physical card for you to worry about. You earn reward points every time you shop in our Sydney, Online or Melbourne shops.
How do I check my loyalty points balance and redeem rewards?
You can check your balance and rewards anytime by clicking 'Check Rewards' on our website and logging in, or by asking our friendly in-store staff to check for you at the register. Each time you shop at the Vegan Grocery Store, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.
How do I use my rewards?
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward voucher. You can use your reward voucher during checkout. Just copy and paste your unique code into the Discount bar at the checkout and click 'Apply'.
Or if you would like to use your reward in-store, just let one of our staff know at the counter.
Note, you can only use one voucher code per order.
Vegan Grocery Club Terms & Conditions:
- The Vegan Grocery Store reserves the right to modify or cancel vouchers or loyalty membership at any time.
- Loyalty vouchers cannot be used in conjunction with any other vouchers
- Vouchers can only be redeemed once.
- Vouchers cannot be used for orders with a Mystery Box
- Birthday vouchers are issued midnight on the day of your birthday so cannot be used until the following day.
- If you redeem your voucher for a purchase less than the full value of the voucher, the balance of the voucher is not redeemable on another purchase.
- If you return any of the items purchased with a voucher, the voucher discount or value may be subtracted from the return credit.
- Sales voided or refunded will deduct the points back out of the your account.
- Points are rewarded when paying with a Gift Voucher, not on the purchase of a Gift Voucher.
- You will not receive points for the discounted portion of the sale. Eg, $100 order that has a $50 discount means you would earn 25 points not 50 points.
- Points are not transferable
- Points expire after 12 months
- Activated vouchers expire after 1 month
- Points may not be redeemed for any sale in which a membership is being applied for any other reason. Eg. Vegan Club Membership, Animal Liberation, Vegan Society
- Points cannot be redeemed on someone else’s behalf.
- Points cannot be scored on someone else’s behalf.
- Customers must mention their membership before the transaction is tendered to collect/redeem points.
- Points cannot be added after a transaction is completed. One club membership available per person